Why Software Developers Need Extended Enterprise Learning

October 19, 2016   Software Customer

It is a well-known fact that software projects are more likely to fail than hardware projects. What is less widely recognized is why software projects fail more frequently. In many respects, software and hardware projects develop in similar ways, but when it comes to implementation, the path to success is entirely different.

 

When one rolls out a new machine, there is typically a long lead up time.  Indeed, by the time a new piece of hardware hits the market, there has generally been years of testing and user experience has been fully taken into account. By contrast, software products, which are produced far more often and quickly, frequently hit the market with only minimal user experience research and of course, there is generally little time to prepare consumers for the arrival of new software products. What does this mean? All too often it means that potentially effective software products fail because consumers simply don’t know how to implement and use the applications to their full potential.

 

There are effectively three ways to mitigate the failure of software projects. First, software companies can ramp up their customer service support. Second, they can handle installation and maintenance themselves. Finally, software companies can embrace extended enterprise learning and put both the installation and maintenance of the software into the hands of the users. But which approach works best and which approach is most cost efficient? As explored below, when software companies embrace extended enterprise learning, there are two major benefits: cost and access to user experience data that can in turn drive future research and development.

 

The Pros, Cons and Cost of Increasing Customer Support

 

The first option is to simply increase one’s customer support to ensure that anyone attempting to implement a new software application has the help needed to execute the implementation. This can and does work, but it also has limits and comes at a high cost to companies. First, few software companies can provide 24/7 assistance and if one wants to tap into a global market, 24/7 support is a must. Second, finding and retaining knowledgeable customer service representatives is a challenge. Notably, customer service representatives have among the highest churn of any category of workers.

 

The Pros, Cons and Cost of Providing Technicians

 

Back when Xerox machines were one of the most important office technologies, Xerox came up with an innovative plan—with every machine, one would also get a dedicated Xerox technician. The plan worked. Xerox’s success for many decades had much to do with the company’s dedicated technicians. Of course, while assigning technicians to pricey pieces of hardware may be a viable business model (in the 1960s, a single Xerox machine costs thousands of dollars), it is simply not viable when it comes to software applications. The bottom line is that in the vast majority of cases, sending technicians out to install and troubleshoot software application problems is simply unsustainable.

 

The Pros, Cons and Cost of Extended Enterprise Learning

 

This brings us to our third option: training your customers to install, troubleshoot and maintain the software on their own. At the level of cost, there is no question that this is the best option for any software company. Across sectors, companies that invest in training their customers report greater increases in revenue. When it comes to software companies, the financial return is even higher. In short, when customers report easy implementation and maintenance of a software application or platform, they are more likely to continue using the application or platform over time.

 

But this raises the question: What is the best way to train your customers? After all, you likely will never meet most of them face to face. The most effective and cost efficient way to train your customers is to adopt a learning management system (LMS). This will effectively enable you to roll out a training program online and even via your customer’s mobile devices with minimal overhead.

 

While cost is a major consideration, adopting an LMS to implement an extended enterprise learning initiative has other benefits.  With an LMS, one can gain access to data previously out of reach, including day-to-day user experience. This in turn enables software developers to make the very type of modifications required to ensure their software applications are as user friendly as possible.

 

What’s the take away? Extended enterprise learning is cost effective and holds the potential to research and development too.


Categories:

Follow us on Twitter

One of the most critical aspects of any company's success is keeping the employees engaged. That means more productiveness, more overall happiness, more profits per employee. Learn more by clicking on the link. 🤗 . 👉🏻ow.ly/z9GB50zPYBW👈🏻 . #EmployeeEngagement #learning

test Twitter Media - One of the most critical aspects of any company's success is keeping the employees engaged. That means more productiveness, more overall happiness, more profits per employee. Learn more by clicking on the link.  🤗
.
👉🏻https://t.co/OUZnG2KWxl👈🏻
.
#EmployeeEngagement #learning https://t.co/zo7NSyHDV7

An unknown fact is that with the right LMS, you can reduce the cost, increase engagement, and even uncover training & compliance gaps in your team. Click on the link to learn more. 🤓 . ⏩ ow.ly/Uk2i50zPfO8⏪ . #Compliance #skills

test Twitter Media - An unknown fact is that with the right LMS, you can reduce the cost, increase engagement, and even uncover training & compliance gaps in your team. Click on the link to learn more. 🤓
.
⏩ https://t.co/ziYISeHStq⏪
.
#Compliance #skills https://t.co/X6HTvZh34R

One of the most dreaded things for employees is the annual performance review, but not anymore. That is now a thing from the past, and it's time for the leaders and managers to focus on some other key factors. 🚀 . 👉🏻 ow.ly/Ksre50zOrel👈🏻 . #Management #leadership

test Twitter Media - One of the most dreaded things for employees is the annual performance review, but not anymore. That is now a thing from the past, and it's time for the leaders and managers to focus on some other key factors. 🚀
.
👉🏻 https://t.co/tO1qDcGWbs👈🏻
.
#Management #leadership https://t.co/QnvW3eyKMB

The banking and finance industry is consistently updating its regulations and compliance standards, and sometimes it's hard to keep up. With eLeaP's LMS, you will be able to keep your employees up to date with the daily changes. 🏦 . ow.ly/KWbk50zNsAP . #Finances #Banking

test Twitter Media - The banking and finance industry is consistently updating its regulations and compliance standards, and sometimes it's hard to keep up. With eLeaP's LMS, you will be able to keep your employees up to date with the daily changes. 🏦
.
https://t.co/b4AxewSh9Z
.
#Finances #Banking https://t.co/Q6IKca6YiG

If you would like to create a stronger organization and a more connected team, then you need to look for the train the trainer module. Learn more about it in our blog post by clicking on the link. . 👉🏻ow.ly/CQBU50zMqhc👈🏻 . #performance #trainer

test Twitter Media - If you would like to create a stronger organization and a more connected team, then you need to look for the train the trainer module. Learn more about it in our blog post by clicking on the link.
.
👉🏻https://t.co/9VfHCfCJPy👈🏻
.
#performance #trainer https://t.co/R7z5XEVv0n

At first glance, it might not seem like a good fit, but mentoring and LMS can work quite well. With the right LMS, mentoring can be digitized, click on the link and learn more about the intricate details within the blog. 😋 . ⏩ow.ly/R3jx50zLpas⏪ . #learning #mentorship

test Twitter Media - At first glance, it might not seem like a good fit, but mentoring and LMS can work quite well. With the right LMS, mentoring can be digitized, click on the link and learn more about the intricate details within the blog. 😋
.
⏩https://t.co/BESfGKaMKU⏪
.
#learning #mentorship https://t.co/RUVzw5dSXR

If you are still not sure why your team is stuck in the same place as last year, it is probably because you're still in yesterday's cycle. 🤓 . 👉🏻ow.ly/fuUL50zKhg9👈🏻 . #performance #Management

test Twitter Media - If you are still not sure why your team is stuck in the same place as last year, it is probably because you're still in yesterday's cycle. 🤓
.
👉🏻https://t.co/8Z9QmAeSLJ👈🏻
.
#performance #Management https://t.co/ziwsjyX6mc

Individuals with a strong emotional intelligence #EQ are more successful personally and professionally. Learn how master EQ - ow.ly/aRcw50zJOQM #emotionalintelligence #EI #EQ #SelfAwareness #PersonalCompetency

test Twitter Media - Individuals with a strong emotional intelligence #EQ are more successful personally and professionally. Learn how master EQ - https://t.co/OQuWUL1Qi1
#emotionalintelligence #EI #EQ #SelfAwareness #PersonalCompetency https://t.co/AOjeQIBfwj

Have you ever heard about Gamification? If your answer is no, then this is the perfect blog to learn about it. Click on the link and find out why it should be implemented in all eLearning systems! 🎮 . ⏩ow.ly/Xlua50zJ1YD ⏪ . #Gamification #EmployeeEngagement

test Twitter Media - Have you ever heard about Gamification? If your answer is no, then this is the perfect blog to learn about it. Click on the link and find out why it should be implemented in all eLearning systems! 🎮
.
⏩https://t.co/MUJYJ2tQNu ⏪
.
#Gamification #EmployeeEngagement https://t.co/HmVsU9W4f9

There is no greater feeling than getting praised, we are always happy, to save precious time for our clients with one of our many features. 😊 . #Review #CustomerExperience

test Twitter Media - There is no greater feeling than getting praised, we are always happy, to save precious time for our clients with one of our many features. 😊
.
#Review #CustomerExperience https://t.co/yFNBMEZvon

Back in the days, all it took was a bigger paycheck and more benefits for the employee. Nowadays, it's a different story, it is much harder to keep an employee. A guide for implementing a mentorship program at your company. . ⏩ ow.ly/OW9f50zH4Cc⏪ . #talent #Corporate

test Twitter Media - Back in the days, all it took was a bigger paycheck and more benefits for the employee. Nowadays, it's a different story, it is much harder to keep an employee. A guide for implementing a mentorship program at your company.
.
⏩ https://t.co/VVtkjV0eBJ⏪
.
#talent #Corporate https://t.co/iZ3hvMPFwB

Performance reviews are a thing of the past, there is a new kid in the block, and it is called Performance Management. Take a look at what are the critical tips for adopting new solutions and techniques❗ . 👉🏻ow.ly/a1cV50zG6F3👈🏻 . #performance #Management

test Twitter Media - Performance reviews are a thing of the past, there is a new kid in the block, and it is called Performance Management. Take a look at what are the critical tips for adopting new solutions and techniques❗
.
👉🏻https://t.co/9tEU9YHzgf👈🏻
.
#performance #Management https://t.co/HVTT6kyjuw

There is a saying, a happy employee is a productive employee. This course is aimed at leaders who would like to improve their company culture while shaping their eager new talents. 😊 . ⏩ ow.ly/PPOM50zG0Ss ⏪ . #nextgenerations #LeadershipMatters

test Twitter Media - There is a saying, a happy employee is a productive employee. This course is aimed at leaders who would like to improve their company culture while shaping their eager new talents. 😊
.
⏩ https://t.co/TfwD79BJXj ⏪
.
#nextgenerations #LeadershipMatters https://t.co/BJtkyogptZ

There is a key difference, and that's not all LMS offer the same benefit. If you haven't switched to automated LMS, then your system is outdated. Click on the link and learn more about the 5️⃣ advantages. . ⏩ ow.ly/evNT50zEQPi⏪ . #learningfromfuture #automation

test Twitter Media - There is a key difference, and that's not all LMS offer the same benefit. If you haven't switched to automated LMS, then your system is outdated. Click on the link and learn more about the 5️⃣ advantages.
.
⏩ https://t.co/auhOWsxAtm⏪
.
#learningfromfuture #automation https://t.co/rpnXzSgzCq

In the first two parts, we were talking about the whole concept of this program, but in the third part, things get much deeper. If you missed the first two parts, you need to go a little back. 😋 . ⏩ow.ly/Fgtk50zDI6U⏪ . #mindsetiseverything #CHANGE

test Twitter Media - In the first two parts, we were talking about the whole concept of this program, but in the third part, things get much deeper. If you missed the first two parts, you need to go a little back. 😋
.
⏩https://t.co/jBMQxGkYo9⏪
.
#mindsetiseverything #CHANGE https://t.co/ENBCWgMxuL

Covid-19 😷 has affected every single branch of business, even the eLearning industry. In this blog post, you will learn what the future holds and what is currently happening. Click on the link and learn more. . ⏩ ow.ly/F3z650zCx0o ⏪ . #COVID19 #coronavirus

test Twitter Media - Covid-19 😷 has affected every single branch of business, even the eLearning industry. In this blog post, you will learn what the future holds and what is currently happening. Click on the link and learn more. 
.
⏩ https://t.co/XrraBqSdVY ⏪
.
#COVID19 #coronavirus https://t.co/7dFsY7erPR

Looking for an innovative franchise training opportunity? With eLeaP, you will get an LMS that works very well with the franchise model business while delivering the training quickly and efficiently to franchisees. 🤗 . 👉🏻 ow.ly/iBWG50zBTQW 👈🏻 . #onlinetraining

test Twitter Media - Looking for an innovative franchise training opportunity? With eLeaP, you will get an LMS that works very well with the franchise model business while delivering the training quickly and efficiently to franchisees. 🤗
.
👉🏻 https://t.co/Quk1fgVpp0 👈🏻
.
#onlinetraining https://t.co/d0RVAceDLS

For this particular client, we were able to save their precious time by generating reports, which gave them more time to focus on more important things like their core mission and serving their users. 💪🏻 . ow.ly/S3io50zBsjY . #Review #case

test Twitter Media - For this particular client, we were able to save their precious time by generating reports, which gave them more time to focus on more important things like their core mission and serving their users. 💪🏻
.
https://t.co/RcBDYe6QnL
.
#Review #case https://t.co/POVlDTgRba

Eventually, everything has to evolve, even Performance Management. In this blog post, you will learn what are the pros, cons, and capabilities of an Agile PM and if it's the right solution for your organization. 🙂 . 👉🏻ow.ly/87nP50zADI3👈🏻 . #management #performance

test Twitter Media - Eventually, everything has to evolve, even Performance Management. In this blog post, you will learn what are the pros, cons, and capabilities of an Agile PM and if it's the right solution for your organization. 🙂
.
👉🏻https://t.co/wwvk1sJbBd👈🏻
.
#management #performance https://t.co/X4N3NwXYLF

This is a guide on understanding the how's and why's of effective management and recruitment for 👩🏻‍💼 Millenials 👨🏻‍💼 , which is crucial to your company's success. Click on the link and Download your Free whitepaper. . ow.ly/U7Ro50zACEV . #Millennials #Management

test Twitter Media - This is a guide on understanding the how's and why's of effective management and recruitment for 👩🏻‍💼 Millenials 👨🏻‍💼 , which is crucial to your company's success. Click on the link and Download your Free whitepaper. 
.
https://t.co/tkAnYOKvB6 
.
#Millennials #Management https://t.co/MJPeUD9Zhm