Why Software Developers Need Extended Enterprise Learning

October 19, 2016   Software Customer

It is a well-known fact that software projects are more likely to fail than hardware projects. What is less widely recognized is why software projects fail more frequently. In many respects, software and hardware projects develop in similar ways, but when it comes to implementation, the path to success is entirely different.

 

When one rolls out a new machine, there is typically a long lead up time.  Indeed, by the time a new piece of hardware hits the market, there has generally been years of testing and user experience has been fully taken into account. By contrast, software products, which are produced far more often and quickly, frequently hit the market with only minimal user experience research and of course, there is generally little time to prepare consumers for the arrival of new software products. What does this mean? All too often it means that potentially effective software products fail because consumers simply don’t know how to implement and use the applications to their full potential.

 

There are effectively three ways to mitigate the failure of software projects. First, software companies can ramp up their customer service support. Second, they can handle installation and maintenance themselves. Finally, software companies can embrace extended enterprise learning and put both the installation and maintenance of the software into the hands of the users. But which approach works best and which approach is most cost efficient? As explored below, when software companies embrace extended enterprise learning, there are two major benefits: cost and access to user experience data that can in turn drive future research and development.

 

The Pros, Cons and Cost of Increasing Customer Support

 

The first option is to simply increase one’s customer support to ensure that anyone attempting to implement a new software application has the help needed to execute the implementation. This can and does work, but it also has limits and comes at a high cost to companies. First, few software companies can provide 24/7 assistance and if one wants to tap into a global market, 24/7 support is a must. Second, finding and retaining knowledgeable customer service representatives is a challenge. Notably, customer service representatives have among the highest churn of any category of workers.

 

The Pros, Cons and Cost of Providing Technicians

 

Back when Xerox machines were one of the most important office technologies, Xerox came up with an innovative plan—with every machine, one would also get a dedicated Xerox technician. The plan worked. Xerox’s success for many decades had much to do with the company’s dedicated technicians. Of course, while assigning technicians to pricey pieces of hardware may be a viable business model (in the 1960s, a single Xerox machine costs thousands of dollars), it is simply not viable when it comes to software applications. The bottom line is that in the vast majority of cases, sending technicians out to install and troubleshoot software application problems is simply unsustainable.

 

The Pros, Cons and Cost of Extended Enterprise Learning

 

This brings us to our third option: training your customers to install, troubleshoot and maintain the software on their own. At the level of cost, there is no question that this is the best option for any software company. Across sectors, companies that invest in training their customers report greater increases in revenue. When it comes to software companies, the financial return is even higher. In short, when customers report easy implementation and maintenance of a software application or platform, they are more likely to continue using the application or platform over time.

 

But this raises the question: What is the best way to train your customers? After all, you likely will never meet most of them face to face. The most effective and cost efficient way to train your customers is to adopt a learning management system (LMS). This will effectively enable you to roll out a training program online and even via your customer’s mobile devices with minimal overhead.

 

While cost is a major consideration, adopting an LMS to implement an extended enterprise learning initiative has other benefits.  With an LMS, one can gain access to data previously out of reach, including day-to-day user experience. This in turn enables software developers to make the very type of modifications required to ensure their software applications are as user friendly as possible.

 

What’s the take away? Extended enterprise learning is cost effective and holds the potential to research and development too.


Categories:

Follow us on Twitter

How to separate your work life with your private life? Well, that is what we will try to answer in this blog post since they are the two sides of the same coin, and what we need to achieve is the work-life synergy. 👌🏻 . ⏩ow.ly/Q2uD50AVaKG⏪ . #worklifebalance #worklife

test Twitter Media - How to separate your work life with your private life? Well, that is what we will try to answer in this blog post since they are the two sides of the same coin, and what we need to achieve is the work-life synergy. 👌🏻
.
⏩https://t.co/9cPWmTewNv⏪
.
#worklifebalance #worklife https://t.co/arsRMBXTFb

In the older days, if you wanted to get the right applicant, you had to go through a lot of interviews. But now, all you need is an optimum company culture that resonates with applicants over various geographical areas. 🌎 . 👉🏻ow.ly/LFeA50AUe5R👈🏻 . #companyculture

test Twitter Media - In the older days, if you wanted to get the right applicant, you had to go through a lot of interviews. But now, all you need is an optimum company culture that resonates with applicants over various geographical areas. 🌎
.
👉🏻https://t.co/4NBpJGo5mX👈🏻
.
#companyculture https://t.co/Ryb0Awg6Qe

To keep the culture of collaboration and learning within the organization at some level, especially if the team is remote, you will need the right technology for that. In this blog post, we will explore how to... . ⏩ow.ly/TqWd50ATnqD⏪ . #companyculture #remotework

test Twitter Media - To keep the culture of collaboration and learning within the organization at some level, especially if the team is remote, you will need the right technology for that. In this blog post, we will explore how to...
.
⏩https://t.co/4KmbZK8fwj⏪
.
#companyculture #remotework https://t.co/nCqZq8aUqR

Managers and team leaders are one of the key figures in managing your employees. But the thing is most of them are ineffective and not trusted by their team, and that's what will explore in this blog post. 😊 . 👉🏻ow.ly/CU2050ASjk4👈🏻 . #leadership #LeadershipDevelopment

test Twitter Media - Managers and team leaders are one of the key figures in managing your employees. But the thing is most of them are ineffective and not trusted by their team, and that's what will explore in this blog post. 😊
.
👉🏻https://t.co/MQM3h3f1i9👈🏻
.
#leadership #LeadershipDevelopment https://t.co/Bcp7m8eMQY

Remote working has become a necessity and a part of our daily lives. But it is completely new territory for some employers, and that is the topic of today's blog post, with a few effective ways of simplifying the process. 🤗 . ow.ly/kDgu50ARg5p . #remotework #remoteworking

test Twitter Media - Remote working has become a necessity and a part of our daily lives. But it is completely new territory for some employers, and that is the topic of today's blog post, with a few effective ways of simplifying the process. 🤗
.
https://t.co/6vsRyRnNZm
.
#remotework #remoteworking https://t.co/0uF0EaldyR

There was a time when employees were penalized for not performing at their peak levels. But nowadays, a shift has occurred from punitive measures toward positive development. We will explore what strengths-based management is. 🤔 . 👉🏻ow.ly/G7pm50AQb9g👈🏻 . #elearning

test Twitter Media - There was a time when employees were penalized for not performing at their peak levels. But nowadays, a shift has occurred from punitive measures toward positive development. We will explore what strengths-based management is. 🤔
.
👉🏻https://t.co/uBbQaF4YFb👈🏻
.
#elearning https://t.co/AwcEizB0Wa

Upskilling is one of the most mentioned training and developing methods, but there is one segment that often overlooked, and that is Relational Skills. In this blog post, we will focus just on that. 🤔 . ⏩ow.ly/kOKR50AP3yl⏪ . #skills #onlinelearning #elearning

test Twitter Media - Upskilling is one of the most mentioned training and developing methods, but there is one segment that often overlooked, and that is Relational Skills. In this blog post, we will focus just on that. 🤔
.
⏩https://t.co/9bNp0k0c00⏪
.
#skills #onlinelearning #elearning https://t.co/y9k4Me3FRE

It just feels great to be appreciated, not only in your private but also in your professional life too. Your employees want to be praised for what they do, day and day out, it's just that simple. 🤗 . 👉🏻ow.ly/WluR50AO5Nv👈🏻 . #tipsandtricks #Management

test Twitter Media - It just feels great to be appreciated, not only in your private but also in your professional life too. Your employees want to be praised for what they do, day and day out, it's just that simple. 🤗
.
👉🏻https://t.co/m2ER0mN5Sb👈🏻
.
#tipsandtricks 
#Management https://t.co/ROEFz2rtDb

When time is money, employees often rush to get things done. In this blog post, we will cover some of the best safety practices. And never forget, safety is the number one priority.👷🏻‍♂️👷🏻‍♀️ . ⏩ow.ly/52DQ50ANgqg⏪ . #SafetyFirst #safetyguidelines

test Twitter Media - When time is money, employees often rush to get things done. In this blog post, we will cover some of the best safety practices. And never forget, safety is the number one priority.👷🏻‍♂️👷🏻‍♀️
.
⏩https://t.co/xIDhe1vFVr⏪
.
#SafetyFirst #safetyguidelines https://t.co/KUELyLHi1n

Succesful one-on-one meetings can be amazingly effective, especially if you have the right focus. That is what we will be exploring in this blog post, click on the link, and find out more. 😊 . 👉🏻ow.ly/mSUR50AMd5H👈🏻 . #performancemanagement

test Twitter Media - Succesful one-on-one meetings can be amazingly effective, especially if you have the right focus. That is what we will be exploring in this blog post, click on the link, and find out more. 😊
.
👉🏻https://t.co/ZkClHRSq0t👈🏻
.
#performancemanagement https://t.co/diNUWTlaqb

Company culture is one of the most important aspects of any organization which, was later discovered by business owners and CEOs. It can even make a difference between success & failure and the longevity of the company. 🤔 . ⏩ow.ly/WH3C50AL5Je⏪ . #companyculture #LMS

test Twitter Media - Company culture is one of the most important aspects of any organization which, was later discovered by business owners and CEOs. It can even make a difference between success & failure and the longevity of the company. 🤔
.
⏩https://t.co/rZYiQQc17t⏪
.
#companyculture #LMS https://t.co/ReXDJvta71

In our personal lives, gratitude is something that we are pretty much used to, but what about it in our professional lives? It can be a powerful force and give a lot of boost to workplace performance. 🙂 . 👉🏻ow.ly/fzJR50AK1U6👈🏻 . #gratitude #workplace

test Twitter Media - In our personal lives, gratitude is something that we are pretty much used to, but what about it in our professional lives? It can be a powerful force and give a lot of boost to workplace performance. 🙂
.
👉🏻https://t.co/L24h17qSQP👈🏻
.
#gratitude #workplace https://t.co/EykAukOKFf

It is hard to find talents nowadays, in these circumstances, especially with all the lockdowns. But have you considered upskilling your employees by giving them the proper training? In this blog post, we will dive deeper into the matter.🤿 . ⏩ow.ly/7HCL50AINRt⏪ . #upskill

test Twitter Media - It is hard to find talents nowadays, in these circumstances, especially with all the lockdowns. But have you considered upskilling your employees by giving them the proper training? In this blog post, we will dive deeper into the matter.🤿
.
⏩https://t.co/OOQhBhOIbD⏪
.
#upskill https://t.co/6EgImFkS03

During the pandemic, a lot of teams had to switch working from home, in this blog post we will explore some of the most critical tips of transitioning to remote working environments and how to prepare your team members for it. 🤔 . 👉ow.ly/f00O50AHUXj👈 . #remoteworking

test Twitter Media - During the pandemic, a lot of teams had to switch working from home, in this blog post we will explore some of the most critical tips of transitioning to remote working environments and how to prepare your team members for it. 🤔
.
👉https://t.co/ZL0FTODHq5👈
.
#remoteworking https://t.co/4TOpbPNYTV

Another big part of customer service is Speed. If the customers don't get what they want when they want it, then they are going to be one unhappy customer and, nobody wants that. 😒 . ⏭ow.ly/FQ7F50AGY8t⏮ . #CustomerService #onlinetraining #elearning

test Twitter Media - Another big part of customer service is Speed. If the customers don't get what they want when they want it, then they are going to be one unhappy customer and, nobody wants that. 😒
.
⏭https://t.co/83LveGM9ir⏮
.
#CustomerService #onlinetraining #elearning https://t.co/W9F6zaRY8A

There are a couple of things that are often disregarded by management, and one of them is, of course, the workplace environment. If the employee doesn't enjoy the place where they work, they can't perform at their best. . 👉ow.ly/YbTE50AG2bt👈 . #workplacementalhealth

test Twitter Media - There are a couple of things that are often disregarded by management, and one of them is, of course, the workplace environment. If the employee doesn't enjoy the place where they work, they can't perform at their best. 
.
👉https://t.co/wlNceMq4l1👈
.
#workplacementalhealth https://t.co/NHh5RAPfcH

Some mistakes could have been avoided in the first place if you only had the right set of information. In this blog post, we will do just that, explore some of the most common mistakes and how to avoid them. 🤓 . ⏩ow.ly/nqbl50AEYSs⏪ . #onlinelearning #elearning

test Twitter Media - Some mistakes could have been avoided in the first place if you only had the right set of information. In this blog post, we will do just that, explore some of the most common mistakes and how to avoid them. 🤓
.
⏩https://t.co/ElitFyws0S⏪
.
#onlinelearning #elearning https://t.co/8P8uG2mn1S

Since the beginning of the pandemic, most of your employees had to work remotely. Talking over a screen with your team members doesn't have the same effect as in-person. Click on the link and learn more! . 👉🏻ow.ly/Si1e50ADTp1👈🏻 . #remoteworking #remotejobs

test Twitter Media - Since the beginning of the pandemic, most of your employees had to work remotely. Talking over a screen with your team members doesn't have the same effect as in-person. Click on the link and learn more!
.
👉🏻https://t.co/BFWy5yNyoX👈🏻
.
#remoteworking #remotejobs https://t.co/fTQIq1BRry

What is CE, and why it's so significant for organizations and professionals around the world? If you want to find out the answer to that question, then click on the link. 🙂 . ⏩ow.ly/g65W50ACL79⏪ . #ContinuingEducation #POSTCOVID19 #postcovid

test Twitter Media - What is CE, and why it's so significant for organizations and professionals around the world? If you want to find out the answer to that question, then click on the link. 🙂
.
⏩https://t.co/aFLglPfhHU⏪
.
#ContinuingEducation #POSTCOVID19 #postcovid https://t.co/4kOLCfsgrP