Customer service reps should sound natural and convey brand appropriate language in a kind manner. Positive non-verbal language includes yielding right of way to a customer when passing & not turning your back to guest while communicating. buff.ly/2EXLhDE #CustomerService

Understanding how people learn and what impacts the brain can help you create better training programs that impact learners’ minds and create better learning environments. buff.ly/2STR2oH #brain #learning #LMS

Bloodborne Pathogens: Always Protect Yourself eleapsoftware.com/e-learning-cou… via @eleap

Training Essentials for the Manufacturing Sector: Part 1 buff.ly/2ZermWn #training #elearning #lms @eLeaP

How do you author your eLearning content? #elearning #content #onlinecourses buff.ly/2Jbp3fk

#Training Essentials for the Manufacturing Sector: Part 2 buff.ly/2EfbzeM #manufacturing #elearning #LMS #onlinecourses

Maintaining the status quo is rarely possible or desirable in the workplace” buff.ly/2IggnTt #workplacetraining #elearning #training

Can and Should we Train Employees to Smile? buff.ly/2pPkJtj #Smile #elearning #training #EmployeeEngagement

What are the implications for training and can adopting a learning management system help? buff.ly/2pKHoqR #LMS #elearning #training #employeeEngagement

WHY TRAINING IS A KEY PART OF CHANGE MANAGEMENT buff.ly/2Ia3JFR #training #elearning #LMS #management

@eLeaP’s learning management system provides the tools needed to self-design a training program for any group of employees. buff.ly/2I81H9c #training #elearning #LMS

For more on how to provide your customer service team with the tools needed to respond to any customer service situation, see @eLeaP’s Customer Service Essentials. buff.ly/2uqqdAc #CustomerExperience #elearning

#Training employees has been proven to increase employee #retention and #productivity. buff.ly/2E4SOur #elearning #LMS

Workers who want to stay relevant understand they must be constantly “upskilling” themselves through learning. Lots of people still use “to-do” lists at work, but how about keeping a “to-learn” list? buff.ly/2Et00nk #dailylearning #learning #workplacelearning #upskilling

There's a reason why TED Talks have been successful for so many years. It's because the speakers tell a story rather than relying on PowerPoint bullet points to tell the story for them. buff.ly/2VKjwSa @TEDTalks #presentation #speech #storytelling #storyteller

If you’re only using LMS reports to track completion rates, you’re missing out on their true power – getting better eLearning results. buff.ly/2WVjqIM #ROI #LMS #LMSreporting #HR #eLeaP #LMSreports