The same training tools you use to educate employees and other stakeholders can also be beneficial in educating prospects and customers. From from hi-tech to low-tech all have a huge incentive to educate customers, employees, external contractors and others in the value chain. Why?
When sales representatives for your company take along some of these training tools to supplement their sales pitch, it can bring knowledge to prospects that turn them into customers. In addition, it can further educate existing customers, leading to additional sales or an upgrade in their current purchasing volume.
When you customers are better educated on your product or service, they tend to make better use of it. Increasing usage and engagement with your brand is only going to increase your brand’s value in the eyes of your customers.
Lastly, increasing customer education cuts down significant customer service challenges. In today’s DIY world, folks like to be as independent as possible. If they can troubleshoot simple issues and come up with self generated fixes, that means less tech support resources you need to deploy. The more knowledgeable your employees and customers are, the better their experience with your product and service.
You really should get started today.